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About

The HR Business was created by Sally Pywell in 2016 following a long and successful career in HR & Personnel Consultancy Management. Sally is fully CIPD qualified with a distinction level Masters in Human Resource Management, along with qualifications as a Leadership Performance Coach, Dispute Resolution Coach and Management Investigator.Sally has extensive experience in helping leaders to successfully manage the full range of personnel issues and more, through her client-focussed approach. The core purpose of The HR Business is to provide creative and incisive thinking in dealing with HR matters so that you save money and gain time. From just checking your thinking, to walking you through an issue step-by-step, we provide whatever level of support you need so that you can concentrate on what’s important.

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Consultancy Services

We have extensive experience in helping leaders to successfully manage the full range of HR problems and more through our client-focussed approach. Sometimes you just need a knowledgeable sounding board to confirm next steps, other times, you may just need someone skilled to draft you a tricky email or letter because you are struggling for time. Whether it’s this or walking you through an issue from start to finish, we provide whatever level of support you need.

Employee Relations

Dealing with employee relations issues incorrectly can prove to be costly financially, reputationally & psychologically. Getting sound, expert personnel advice early on is the key.We offer:• Dispute Resolution (Qualified Conflict Resolution Coach)
• Trade Union negotiation
• Disciplinary issues
• Discrimination
• Grievances, Harassment or Bullying complaints
• Performance Management / Capability
• Ill Health / Absence management
• Redundancy / Restructures
• Changes to Pay, Terms and Conditions
• TUPE transfers

Coaching and Appraisal

Coaching

There is no doubt that coaching improves individual performance. Have you or someone who works with you ever encountered an issue or dilemma that you just couldn’t find your way through? Or a particular goal that you/they really want to achieve but don’t know how to approach it? Whether you’re a Director, Headteacher, Senior Leader or Staff Member, improving individual performance has a direct correlation to enhanced organisational performance.We offer:• Qualified Leadership Performance Coach (Level 7)
• Coaching sessions tailored to fit your needs – can be one-off session or (more commonly) a block of sessions run over time.No time to have coaching sessions? Coaching doesn’t have to be face-to-face and can be organised to fit in with your work and life commitments.If you would like to find out more, please get in touch for a no obligation quote.

Appraisal

What would it be like if everyone involved in the appraisal process felt it was genuinely worthwhile and valuable? What if it didn’t feel as though it was ‘Death by bureaucracy or SMART targets’? Using a coaching approach to appraisal ensures that individuals take complete accountability for their performance.We offer:• Experienced external adviser for Headteacher/CEO appraisal, working with Boards, Governors, Trustees to ensure that their most senior leaders are driving the organisation in the right direction
• Training sessions for those carrying out appraisal, to help them feel confident about the appraisal conversations. See our Training Section for more info
• Training sessions for those being appraised, to help them get the most out of their appraisal. See our Training Section for more infoIf you would like to find out more, please get in touch for a no obligation quote.

The EQ Pathfinder Programme (Packtypes)

Through one-off or a number of facilitated sessions, this tool maximises positive communication between diverse groups of individuals. The programme creates socially aware individuals and teams who have a comprehensive understanding of how to get the best out of themselves and each other.Use this tool to boost team performance and develop the organisational culture you need.If you would like to find out more, please get in touch for a no obligation quote.

Management Investigations

Workplace investigations are often involved, complex and time consuming. Sometimes, there are great benefits to using an investigator who is external to the organisation and fully qualified. Whether it’s because you need to have someone totally impartial or because you don’t have the time or capacity to do it internally, we can help.We offer:• A bespoke and high quality investigation service
• Advice & support to internal investigators
• Parental complaint investigations
• Disciplinary
• Grievance
• Harassment & Bullying
• NegligenceWe can also provide bespoke training on conducting effective investigations that comply with the organisation’s policies – see our Training Section for more info.

Employment Policies

Policies and Procedures aren’t the rock and roll part of the HR world but they are critical documents to get right. We can help you ensure that your policies are both legally compliant and not a barrier to the organisation’s progression.We offer:• Review of existing policies and procedures
• Support you to develop policies and procedures that are practical, streamlined and legally compliant.

Recruitment

Recruitment mistakes can be the most costly you’ll make – ‘Recruit in haste, repent at your leisure!’We offer:• Advice & guidance relating to organisational structure
• Help to ensure you get the right candidate, at the right salary
• Support to ensure that your recruitment process complies with relevant legislation.
• Review of contract of employment templates; job descriptions; & person specifications; to ensure compliance.
• Training for those carrying out recruitment to ensure processes are successful. See our Training Section for more info.

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Testimonials

"I have used Sally Pywell at The HR Business on two separate occasions now. On both occasions Sally handled everything from start to finish and made everything as seamless as possible, she advised me every step of the way and made very difficult situations as stress free as possible. I would recommend Sally to any business either large or small to handle any of their HR work!"

Sarah Margetts – Owner, Margetts and Associates Veterinary Practice

"Sally provides a very professional high quality service to clients requiring HR expertise. The organisation feels extremely valued and the stresses and strains are clearly understood. Responses to questions or for action are rapid as Sally is easily accessible. This is of huge benefit to us. I strongly recommend her to anyone requiring this sort of service without any reservations."

Chris Russell - CEO Dover Federation for the Arts

"I felt I had an instant rapport with Sally, a coaching spark perhaps; she was therefore a great coach for me. Sally has an extremely calming persona that put me at ease in what could have been an otherwise anxious situation, however her positive energy gave a great setting to the coaching environment. Whilst working with Sally I have never once felt judged or led into any decision allowing myself to truly GROW within the coaching setting. Sally asks the right questions and gives me enough space to pause yet challenges me and keep the momentum of the session moving onwards so I always felt supported by Sally to get to the real root of the problem or the real goal that I was looking to achieve. She is tenacious yet thoughtful, witty yet professional in her coaching style, she is truly skilled with working with people from her HR career and this is evident in knowledge she can offer if I have asked for her view in the coaching session. I have really enjoyed being coached by Sally and feel this is a great relationship to continue with."

Hannah Smith - Learning and Development Officer, Maidstone Borough Council

"I can’t thank you enough for your help with this case. The fact that you supported me so quickly at this crisis point and gave me reassurance as well as sound advice really helped me to move this forward quickly. Being able to rely confidently in another person’s views and judgements is worth so much when faced with complex personnel dilemmas like this. Thank you again for your invaluable professionalism and support."

Charlotte Rosslyn – Principal, Goldwyn School

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Sally Pywell

Position: Founder and Consultant
Phone: 07935 422782

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Privacy Notice

Issued by The HR Business LtdIntroductionThe Data Protection Act 2018 (“DPA 2018”) and the General Data Protection Regulation (“GDPR”) impose certain legal obligations in connection with the processing of personal data.The HR Business Ltd is a data controller within the meaning of the GDPR and we process personal data. The firm’s contact details are as follows: Sally Pywell, The HR Business Ltd, 17 Tankerton Road, Whitstable, Kent, CT5 2AB.We may amend this privacy notice from time to time. If we do so, we will supply you with and/or otherwise make available to you a copy of the amended privacy notice.

The HR BusinessThe HR Business Ltd provides a number of HR services:• Consultancy Services – this includes specialist HR advice and guidance to schools, academies and private companies regarding issues such as sickness absence; disciplinary matters; redundancy/restructure; grievances; alongside bespoke work such as investigations and coaching services.
• Training – this includes development for individuals, groups and organisation-wide communitiesIn providing a service to your Employer, it will be necessary for the HR Business Ltd to gather, obtain, record and hold employee [your] personal information.

Personal information we may collect and use• Personal information: such as name, address, telephone number, email address, date of birth, national insurance number, identification documents
• Special Categories of Data (also known as sensitive personal data): including personal characteristics (such as gender, age, ethnic group, health and disability information), and data relating to your opinions or trade union membership
• Employment information: such as, information relating to Disclosure and Barring Service checks, work history, start dates, hours worked, post holdings, grade and salary information, attendance records, qualification details, training records and details of your professional registration and any restrictions which may apply
• Financial details: such as salary information
• Personal data: such as information related to recruitment, management, performance and employment of staff (for example disciplinary / absence / ill health / capability / performance management / grievance / management investigation records)
The purposes for which we intend to process personal dataWe intend to process personal data for the following purposes:• To enable us to supply professional services to your Employer.
• To advise your Employer regarding personnel and employment matters related to your employment.
• To provide training and development opportunities to individuals and groups of staff on behalf of your Employer.
• To fulfil our obligations under relevant laws in force from time to time.
• To comply with professional obligations to which we are subject as a member of The Chartered Institute of Personnel & Development.
• To fulfil safeguarding obligations towards students
• To meet the statutory and contractual obligations of your Employer in relation to pay / deductions and comply with their obligations under employment law
• To communicate with you on behalf of your Employer where necessary throughout your employment lifecycleWe do not undertake automated decision making or profiling using the information we process.

The legal bases for our intended processing of personal dataOur intended processing of personal data has the following legal bases:1. With your consent – relating to training
2. Performance of a contract – may be in relation to your own contract of employment with your Employer or in relation to our contract of service with your Employer
3. Legal Obligations or exercising specific rights in employment or social law
4. To use in the investigation and/or defence of potential complaints, disciplinary proceedings and legal proceedings.
5. For occupational health assessmentFor more information refer to: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/

Persons/organisations to whom we may give personal dataOther than your Employer, we may share your personal data with:• Representatives of recognised trade unions and professional associations or workplace colleagues identified by you to support in employment matters
• HM Revenue and Customs, Department for Work and Pensions, Local Government Pension Scheme and Teachers Pension Scheme
• Third parties engaged by the school for the provision of identified services – i.e. Occupational Health Providers / Legal Advisors
• Local Authority Safeguarding Team/Local Authority Designated Officer (LADO) for the purposes of safeguarding children and young people
• Professional regulatory authorities such as the Teaching Regulation Agency
• Law enforcement or other authorities if required by applicable law.
If the law allows or requires us to do so, we may share your personal data with:• the police and law enforcement agencies
• courts and tribunals
• the Information Commissioner’s Office (“ICO”)We may need to share your personal data with the third parties identified above in order to comply with our legal obligations, including our legal obligations to you. If you ask us not to share your personal data with such third parties we may need to cease to act.Transfers of personal data outside the European Economic Area (EEA)The HR Business Liminted will only process data within the EEA.

Keeping your personal information secureWe have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.We also have procedures in place to deal with any suspected data security breach. We will notify you and the ICO as regulator of any suspected data security breach where we are legally required to do so.

Retention of personal dataWhen acting as a data controller we will retain all of our records relating to you in accordance with any applicable statutory requirements and recognised good practice within the Human Resources sector.You are responsible for retaining information that we send to you and this will be supplied in the form agreed between us. You must ensure that documents you retain comply with the statutory requirements of the relavant sector.Where we act as a data processor as defined in DPA 2018, we will delete or return all personal data to the data controller as agreed with the controller at the termination of the contract.Requesting personal data we hold about you (subject access requests)You have a right to request access to your personal data that we hold. Such requests are known as ‘subject access requests’ (“SARs”).Please provide all SARs in writing marked for the attention of Sally Pywell.To help us provide the information you want and deal with your request more quickly, you should include enough details to enable us to verify your identity and locate the relevant information. For example, you should tell us:• your date of birth
• your national insurance number
• previous or other name(s) you have used
• your previous addresses in the past five years
• personal reference number(s) that we may have given you
• what type of information you want to knowIf you do not have a national insurance number, you must send a copy of:• the back page of your passport or a copy of your driving licence; and
• a recent utility bill.DPA 2018 requires that we comply with a SAR promptly and in any event within 30 days of receipt. There are, however, some circumstances in which the law allows us to refuse to provide access to personal data in response to a SAR (e.g. if you have previously made a similar request and there has been little or no change to the data since we complied with the original request).We will charge you a fee of £10 for dealing with a SAR. This payment should be included with your SAR request.You can ask someone else to request information on your behalf – for example, a friend, relative or solicitor. We must have your authority to respond to a SAR made on your behalf. You can provide such authority by signing a letter which states that you authorise the person concerned to write to us for information about you, and/or receive our reply.Where you are a data controller we will assist you with SARs on the same basis as is set out above.

Putting things right (the right to rectification)You have a right to obtain the rectification of any inaccurate personal data concerning you that we hold. You also have a right to have any incomplete personal data that we hold about you completed. Should you become aware that any personal data that we hold about you is inaccurate and/or incomplete, please inform us immediately so we can correct and/or complete it.

Deleting your records (the right to erasure)In certain circumstances you have a right to have the personal data that we hold about you erased. Further information is available on the ICO website (www.ico.org.uk). If you would like your personal data to be erased, please inform us immediately and we will consider your request. In certain circumstances we have the right to refuse to comply with a request for erasure. If applicable, we will supply you with the reasons for refusing your request.

Your RightsUnder the GDPR you have a number of rights which you can access free of charge. You have the right to request access to information about you that we hold. You also have the right to:• object to processing of personal data that is likely to cause, or is causing, damage or distress
• prevent processing for the purpose of direct marketing
• object to decisions being taken by automated means
• in certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed; and
• claim compensation for damages caused by a breach of the Data Protection regulationsFor further information about your rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioners Office (ICO) on individuals’ rights under the General Data Protection Regulation.We will always seek to comply with your request however we may be required to hold or use your information to comply with legal duties. Please note: your request may delay or prevent us delivering a service to you.If you have a concern about the way we are collecting or using your personal data, we ask that you raise your concern with us in the first instance. Alternatively, you can contact the Information Commissioner’s Office at https://ico.org.uk/concerns/

The right to restrict processing and the right to objectIn certain circumstances you have the right to ‘block’ or suppress the processing of personal data or to object to the processing of that information. Further information is available on the ICO website (www.ico.org.uk). Please inform us immediately if you want us to cease to process your information or you object to processing so that we can consider what action, if any, is appropriate.

Obtaining and reusing personal data (the right to data portability)In certain circumstances you have the right to be provided with the personal data that we hold about you in a machine-readable format, e.g. so that the data can easily be provided to a new professional adviser. Further information is available on the ICO website (www.ico.org.uk).The right to data portability only applies:• to personal data an individual has provided to a controller;
• where the processing is based on • the individual’s consent or for the performance of a contract; and
• when processing is carried out by automated meansWe will respond to any data portability requests made to us without undue delay and within one month. We may extend the period by a further two months where the request is complex or a number of requests are received but we will inform you within one month of the receipt of the request and explain why the extension is necessary.

Withdrawal of consentWhere you have consented to our processing of your personal data, you have the right to withdraw that consent at any time. Please inform us immediately if you wish to withdraw your consent.Please note:• the withdrawal of consent does not affect the lawfulness of earlier processing
• if you withdraw your consent, we may not be able to continue to provide services to you
• even if you withdraw your consent, it may remain lawful for us to process your data on another legal basis (e.g. because we have a legal obligation to continue to process your data)

Automated decision-makingWe do not intend to use automated decision-making in relation to your personal data.

ComplaintsIf you have requested details of the information we hold about you and you are not happy with our response, or you think we have not complied with the GDPR or DPA 2018 in some other way, you can complain to us. Please send any complaints to:Sally Pywell , The HR Business Limited, 17 Tankerton Road, Whitstable, Kent CT5 2ABIf you are not happy with our response, you have a right to lodge a complaint with the ICO (www.ico.org.uk).

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